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Island Road Runner Customers:
More False Advertising
If you became a Road Runner customer of Sun Cablevision (Kona) or Hilo Hawaiian Cablevision (Hilo) after July 1, 2001, and are being charged $44.95 per month for the service - you may have been charged $5. more than the advertised price each month.
From July until sometime after 9AM HST November 16, 2001, Sun Cablevision and Hilo Hawaiian Cablevision both advertised the rate at $39.95. The following text appeared on Sun / Hawaiian Cablevision websites until sometime November 16 when the portions below were removed. (You can see a copy of how each of the webpages looked until November 16 as they are attached to my November 16 letter.):
| Q: How much will the Road Runner service cost? |
|
The
monthly cost for current Sun CableVision subscribers will be $39.95. The
monthly price for non cable subscribers will be $49.95. There is also a
one-time set up charge of $100 to cover the cost of installation (this price
may vary depending on your computer--laptops, for example, may cost more). |
| Q: How much will the Road Runner service cost? |
| The
monthly cost for current Hawaiian CableVision of Hilo subscribers will be
$39.95. The monthly price for non cable subscribers will be $49.95. There is
also a one-time set up charge of $100 to cover the cost of installation
(this price may vary depending on your computer--laptops, for example, may
cost more). |
Truth in Advertising laws make charging more than the advertised price illegal.
YOU SHOULD FILE A COMPLAINT AND REQUEST A REFUND:
To file a complaint, fill out this form from the DCCA-Office of Consumer Protection; also see: instructions for filling out the form., or visit the Hawaii DCCA-OCP web site.
I have filed this letter with the OCP in my deceptive advertising complaint.
AFTER the letter was faxed to OCP and to Oceanic's attorney, the webpage was changed (Nov. 16 sometime after 9AM). This does not excuse the past false advertising. Refer to the facsimile of the web page as it existed before the change in your complaint.