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Actual Complaint Letter
The following letter was written by an Oahu subscriber and sent to the Investigator. You can use it to help compose a letter that has more than the basic sample.
Gene Murayama, Investigator
State of Hawaii Office of Consumer Protection
Department of Commerce and Consumer Affairs
345 Kekuanaoa Street #12
Hilo, HI 96720
RE: Oceanic Cablevision, Inc./Sun Cablevision - Case No.
am a Road Runner subscriber on Oahu and was one of the first to sign up for the
service on August 12, 1997. In
about April of 2001, transmission speeds improved but, prior to that, the speeds
were inconsistent. I had attended
the Road Runner grand opening at a computer show at the Blaisdell and heard the
president of Oceanic say that they will have speeds 100 times faster than a
dial-up modem. Several times since
then, and for many months at a time, the Road Runner speeds were nearly as slow
as that of a dial-up modem. I
verified this hundreds of times by using the Broadband Speed Test at MSN
Central. Very rarely, even when it
was working at its fastest, did RoadRunner provide ten times the speed of a
dial-up. I learned early on that it
was useless to complain to Oceanic. They
were the only broadband connection in town so I did not give up the service.
During those periods of very slow service I read the postings in the
Hawaii Road Runner news groups on the usenet and found many others individuals
there with the same complaints.
am requesting that I be made a party to the above referenced case brought by Mr.
Richard Gamberg. His postings in
the news groups proved to me that he knows a lot more than I do about its
technical aspects. I have read the
complaint and the edited response. I
wish to join the case primarily to help dispel the myth promulgated in their
response that: "...the vast
majority of TWE'S Road Runner subscribers in Hawaii, and the Big Island in
particular, are very satisfied with the Road Runner service.”
What was especially galling was watching their TV ads offering
substantial discounts to new subscribers during the times of the very slow
service that was caused by having too many subscribers already.
contact me at any time at the above phone number. Thank you.